Privacy policy

At Offgride Stores, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, or contacting us.

Information We Collect

When you use our website, we may collect information such as:

  • Name

  • Billing and shipping address

  • Email address and phone number

  • Order and transaction information

  • Device, browser, and IP information

  • Information you provide when contacting customer support

Payment information may be processed securely by our payment service providers. We do not directly store complete payment card details when payments are handled by third-party processors.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Provide order confirmations and tracking updates

  • Process returns and refunds

  • Respond to customer service requests

  • Detect and prevent fraud or unauthorized transactions

  • Improve our website, products, and customer experience

  • Send marketing communications where permitted by law and according to your preferences

  • Comply with applicable legal and regulatory requirements

Sharing of Personal Information

We may share necessary information with trusted service providers that help us operate our business, such as payment processors, shipping carriers, ecommerce platforms, analytics providers, and customer-support services.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.

We do not sell your personal information for money.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and support advertising or analytics where permitted.

You can manage cookies through your browser settings and, where available, through the cookie controls provided on our website.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, and legal compliance.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights regarding your personal information, including the right to request access, correction, deletion, or a copy of certain information, as well as the right to object to or restrict certain processing.

You may also unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Children's Privacy

Our website is not intended for children under the age required to independently consent to the processing of personal information in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links

Our website may contain links to third-party websites or services. Offgride Stores is not responsible for the privacy practices or content of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, or legal requirements. The latest version will be posted on our website.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact Offgride Stores through the contact information provided on our website.