Shipping policy

At Offgride Stores, we are committed to providing fast, reliable, and secure delivery for all orders.

Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally be processed on the next available business day.

Shipping Time

Once your order has been dispatched, the estimated delivery time is:

  • United States: 3–5 business days

  • United Kingdom: 3–5 business days

Please note that delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, high-volume periods, customs procedures, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available, so you can follow the progress of your delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact our customer support team as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Damaged Packages

Please inspect your package upon delivery. If your order arrives damaged, please contact Offgride Stores customer support as soon as possible and provide your order information and photos of the product and packaging.

We will review the issue and provide the appropriate assistance in accordance with our Return and Refund Policy.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package has not arrived within the expected delivery period, please contact our customer support team.

We will assist you in reviewing the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact Offgride Stores through the contact information provided on our website.