Refund policy

At Offgride Stores, we want you to be satisfied with your purchase. If you experience an issue with your order, our customer support team is here to assist you.

30-Day Return Policy

We accept eligible returns within 30 days of delivery. To qualify for a return, the item must be:

  • In its original condition

  • Unused and undamaged

  • Returned with all original accessories, manuals, and packaging

  • Accompanied by proof of purchase or order information

Please contact our customer support team before returning any product. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your product arrives damaged, defective, or incorrect, contact us as soon as possible with your order details and photos of the item and packaging.

Once the issue has been reviewed, we will provide the appropriate resolution, which may include a replacement or refund.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Products must be securely packaged to prevent damage during return transportation.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery

  • Products missing original packaging, accessories, or components

  • Clearance or final-sale products when clearly identified as such before purchase

  • Gift cards, if applicable

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has already been shipped.

Exchanges

For exchanges, please contact our customer support team. Eligibility will depend on the condition and availability of the requested product.

Contact Us

If you have questions about a return, refund, damaged order, or exchange, please contact Offgride Stores customer support before sending your product back.